Support, clearly scoped.
For product and installation questions, email [email protected]. We aim to send a first reply within two business days, Monday–Friday in the Europe/Istanbul time zone. This is a response target, not a guaranteed resolution time or 24/7 support.
What support covers
The founding offer includes 12 months of email support from purchase for one store: installation, listed compatibility versions, proof upload, customer decisions, protected downloads and storage diagnostics.
Custom theme development, server administration, CDN configuration and restoring merchant backups are not included. Your hosting provider may need to configure storage protection.
Prepare a useful report
- ProofFlow, WordPress, WooCommerce and PHP versions.
- Apache or Nginx, any CDN, and whether HPOS is enabled.
- The exact visible error and steps to reproduce with harmless sample files.
Do not send customer artwork, passwords, cookies, private URLs or unredacted logs. The private source repository is not a public customer support channel.
Read the installation guide before testing your first order.